Why Your Keystone Bank USSD Code not Working?

Why your Keystone Bank USSD Code not Working?: Keystone Bank simplifies banking for its customers with USSD (Unstructured Supplementary Service Data) codes, enabling transactions directly from mobile phones. However, there are times when these codes may not work as they should.

This article highlights common causes of such issues and offers solutions to ensure smooth banking. Let’s dive in and resolve the problem to keep your banking stress-free!

See similar post: Why is My EcoBank USSD Code Not Working?

Keystone Bank USSD Codes

Keystone Bank provides USSD codes that make banking tasks quick and simple. These codes are especially helpful when you don’t have internet access or a banking app.

The Keystone Bank USSD code is *7111#. You can use this code to check your account balance, transfer money, buy airtime, and more.

Common Reasons for Keystone Bank USSD Code Issues

If you find that your Keystone Bank USSD code is not working, several factors could be contributing to the problem. Here are some common reasons:

1. Network Issues: USSD codes rely on a stable network connection. If you’re in an area with poor network coverage or experiencing network outages, this can prevent the USSD code from working correctly. Ensure that you have a strong network signal before attempting to use the code.
2. Incorrect USSD Code: Mistyping the USSD code can lead to issues. It’s crucial to enter the code accurately, including any required symbols like asterisks or hashtags. Double-check the code you’re dialing to ensure it matches the intended transaction. Remember, Keystone Bank USSD Code is *7111# which must be typed exactly like that! 
3. Account Limitations: Sometimes, your account may have transaction limits in place. If you exceed these limits, your USSD transactions might not go through. Hope you have not recently blocked the USSD code due to one reason or another. Check your account balance and transaction history to see if this could be the issue..
4. Service Downtime: Banks occasionally perform maintenance or experience technical issues that can affect USSD services. If you’re trying to use the code during a maintenance period or when there are known technical problems, you may encounter difficulties.

What to do When Keystone Bank USSD Code Not Working?

If you’re experiencing problems with your Keystone Bank USSD code, here are some steps you can take to resolve the issue:

1. Check Network Signal: Ensure that you have a stable network signal before using the USSD code. If you’re in an area with poor reception, consider moving to a location with a stronger signal.
2. Verify the USSD Code: Double-check that you’re dialing the correct USSD code for the specific transaction you want to perform. The code should be entered precisely as provided by Keystone Bank.
3. Check Transaction Limits: Review your account transaction limits to see if you’ve reached any restrictions. If necessary, contact Keystone Bank’s customer support to inquire about increasing your transaction limits.
4. Contact Customer Support: If none of the above steps resolve your issue, it’s advisable to contact Keystone Bank’s customer support for assistance. They can provide guidance, check the status of your account, and help troubleshoot any technical problems.

Always Stay Informed

To stay informed about any ongoing issues or updates related to Keystone Bank’s USSD services, consider the following:

1. Official Communication: Check Keystone Bank’s official website, social media channels, or mobile app for announcements regarding USSD services, maintenance, or technical issues.
2. Customer Support: Save Keystone Bank’s customer support contact information for quick access if you encounter problems. They can provide real-time assistance.

Keystone Bank Customer Support Phone Number & Email Address 

To contact Keystone Bank customer support:

Official Website: https://www.keystonebankng.com

Phone Number: +234 700 2000 3000

Email Address: contactcentre@keystonebankng.com

Visit any of their closest branches to you. 

Frequently Asked Questions

What is the Keystone Bank USSD code?

The Keystone Bank USSD code is *7111#.

How do I register for the USSD service?

Dial *7111#, follow the prompts, and use your registered phone number and account details to complete the setup.

Can I use the USSD code without an internet connection?

Yes, the USSD service works without internet access.

What services can I access with the USSD code?

You can check balances, transfer funds, buy airtime, pay bills, and more.

Is there a charge for using the USSD service?

Yes, standard network charges may apply per transaction.

How do I reset my USSD PIN?

Dial *7111#, select the option to reset your PIN, and follow the prompts.

Can I transfer money to other banks using the USSD code?

Yes, you can transfer funds to other banks in Nigeria via *7111#.

What is the daily transaction limit on the USSD code?

The daily limit is typically ₦100,000, but it may vary depending on your account type.

How do I buy airtime with the USSD code?

Dial *7111#, select the airtime option, enter the amount, and confirm with your PIN.

What should I do if the USSD service isn’t working?

Check your network signal, ensure your number is linked to your account, or contact Keystone Bank customer support.

Dynablog’s Conclusion

Keystone Bank’s USSD codes provide easy mobile banking, but problems can arise due to network issues, code errors, account limits, or service downtime. By following the suggested steps and staying updated, you can fix these issues and keep using mobile banking smoothly. Keystone Bank’s customer support is also ready to help whenever needed.